Monday, April 6, 2009

A Therapeutic Rant of No Interest to Anyone But Me (and maybe an expat or two)

I'm over the health "care" in this country. If a doctor is on a break, even the most pressing emergency is going to have to wait. In labor and want pain relief? Better hope it's between the hours of 8 and 5 and not during the anesthesiologist's lunch or smoke breaks. In the last month or so, I've heard literally three stories of desperately ill children turned away from emergency rooms without even being seen by a doctor because 1.) doctor was on break and/or 2.) parents were accused of being panicky. In all cases, the child was back at the ER hours later and admitted to the hospital with some dire illness. The lesson? Be obnoxiously demanding and plant yourself immovably in the doorway of the ER until some doctor gives up and deigns to see you.

Have asthma and need your medication? Better hope your doctor hears wheezing on both your inhalations AND exhalations or else you'll have to take a fruitless week-long course of antibiotics and get a pointless chest x-ray before she'll prescribe any of your desperately-needed asthma medication because, well, your ten years of history with asthma sure couldn't mean that you know what you need when you can't breathe. No, they have no interest in seeing your medical records, nor in investigating treatment options, nor in giving you a simple and inexpensive breathing capacity test that's available in the office. Oh, and despite your repeated requests for explanations in English (because they told you when you registered at this office that this doctor is FLUENT in English and will have no problem communicating in your language) she'll only speak to you in Dutch because, well, you SHOULD understand it by now. No, there is no translator available.

Child have contagious pinkeye and complaining of an earache? They might be able to squeeze you in four days from now... until you call back and get the other receptionist who might be able to squeeze you in tomorrow... until you get the third receptionist who cheerfully informs you that there are spots open all afternoon today. When you are granted said rare audience with the doctor, she informs you that you are "negligent" for keeping him home from school today and that the idea that one would treat a bacterial infection of the eye is "ridiculous." (Try arguing that one with a nation of doctors who believe that vaccinating children for chickenpox is a waste of time.) When she cannot see his eardrum because it's obscured by wax, she makes no effort to clean it to try again but says to come back in a few days if the fever gets higher. Then she cannot pass up the opportunity to make a snide remark about how the five-year-old American child can't speak fluent Dutch because, after accurately following her instructions about coming over and letting her look in his ears he doesn't understand her colloquial command to open his mouth.

Suddenly the ostensibly screwed up, litigation-shaped American system of health care is not looking half bad. I have to say that I have altogether new appreciation for the positive aspects that the threat of a lawsuit might have on the quality of care available to patients...

1 comment:

Sonya said...

OH gosh I totally understand your frustrations on some of these things. The very first time I went in to see my doctor the first thing she told me was that they dont over medicate like the U.S. does..wow great,thanks so much for shareing that.

My oldest son had a bike accident and came home with a deep gash above his eye. I took him to the E.R. with my mother in law. We waited almost 3 hours because they forgot about us. Then we finally go back,the doctor slaps on a small band aid and gives me the thumbs up sign. I was ready to give him my own finger gesture. It took 30 seconds. Had I been back home I could have closed it with that special glu..It healed all weird.

I know others have had it worse though so I have no room to complain. Im thankful for having insurance..back home we didnt have any. I just wish sometimes they treated us with a little respect.